1. Trip Confirmation & Quotes
Trips are confirmed once acknowledged via phone call or messaging from Taxi Điện Buôn Hồ dispatchers. Quoted rates are fixed and all-inclusive based on your agreed itinerary prior to departure.
Terms of Service
Transparent commitments regarding trip quality, pick-up etiquette, payment terms and itinerary adjustments.
Effective date: October 2026
2. Punctuality & Waiting Times
Drivers arrive 5–10 minutes early at your pick-up spot. For Buon Ma Thuot Airport pick-ups, we track flight schedules and offer complimentary waiting time if your flight is delayed.
3. Changes & Cancellations
If your plans change or you need to cancel, please notify us as early as possible via phone or Zalo. Rescheduling is complimentary whenever vehicles are available.
4. Payment & Service Guarantee
Payment is made via cash or bank transfer upon arrival at your destination. We guarantee clean, quiet, pure electric vehicles operated with safety and courtesy.
Have questions regarding our terms or your travel itinerary? Our dispatchers are available 24/7.